Link expires if more than one person clicks on it. It is set this way to comply with Melaleuca policies.
You need to generate new link each time for each prospect it may not be shared to any groups nor clicked by more than one person.
It also looks like you are clicking on the link as well. Please see here: https://www.screencast.com/t/5YdYjaej8
It is extremely important to watch this training video that is located in your back office here https://www.screencast.com/t/pAuYqaCh as this was created by your team admins showing you how to use the system successfully and will answer all of your questions.
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